Former Navy intelligence analyst with experience in technical proficiencies, team supervisor, and sensitive information manager. Core competencies include progressive leadership, organization of collection efforts, in-depth analysis and reporting.
Proven instructor as well as excellent communication and time management skills working in high-tech, fast-paced environments while in leadership positions. Handles tasks with accuracy and efficiency.
References available upon request.
November 2015 – February 2017 Paychex Inc. Rochester, NY Employer Shared Responsibility (ESR), Service Specialist
• Groundbreaking team to introduce the ESR product to the market. Worked closely with objective handling team to troubleshoot data flow issues.
• Logged and documented all incoming client health insurance data in Microsoft Access to properly produce and file 1094-C and 1095-C forms with clients and the IRS.
• Managed the escalation database of all management escalated work cases for clients experiencing significant issues with end of year filing in year one of ESR alone.
• Reviewed/Received client complaints to process all credit adjustments/refunds and solve billing/service issues for ESR during year 1 filing season and after.
February 2012 – July 2015 United States Navy NSA/CSS Hawaii Kunia, HI Team Leader/SME, Military Operations Support- Office of South Asia
• Use computers for various applications, to provide SIGINT support to tactical forces in successful military operations against high-value targets.
• Directed threat warning actions as an Indications and Warning Supervisor to support time sensitive analytical operations.
• Trained and mentored apprentice analysts to execute and complete missions with a high degree of precision.
• Upheld awareness of national tasking levied to site; coordinated with other mission components to guarantee operations were completed in priority order.
• Validated analytical claims and corrected inaccurate information as a Subject Matter Expert on various reports.
• Produced advanced analytical techniques and pattern analysis that permitted the Intelligence Community to view operational use of assets in a new manner.
• Proven Leader / Instructor
• Subject Matter Expert
• Time Management
• Computers and Electronics
• Network Mapping and Troubleshooting
• Complex Problem Solving
• Microsoft Office Suite, GALE-Lite, Google Earth
• CORE, Salesforce, FileZilla
• Proprietary Paychex tools and databases
Finger Lakes Community College
September 2019 - Current
Completed 30 course credit hours in Networking / Cyber Security program
Military Training: CTR
Analytics and Reporting
Complex Problem Solving
Computer Software
Network Troubleshooting
Leadership
Public Safety and Security
Newark Senior High School
Newark, NY
Graduated June 2011
High School diploma: NYS Regents